Instant Download Cisco : 500-445 Questions & Answers as PDF & Test Engine
Updated: Oct 22, 2026
No. of Questions: 58 Questions & Answers with Testing Engine
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Cisco 500-445 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ECE Administration and Configuration | 20% | - Explain ECE Queues - Explain ECE Administration Tasks - Configure ECE |
| ECE Deployment | 40% | - Define ECE Best Practices - Describe Enterprise Chat and Email Components and Deployment Model - Prepare PCCE for ECE and Integration - Explain ECE Installation process |
| ECE Chat Administration | 10% | - Configure ECE for Chat - Describe Chat Entry Points - Explain Chat Operation and Chat Customization |
| ECE Features and Troubleshooting | 20% | - Troubleshoot ECE - Explain Agent Single Sign-on for ECE - Describe ECE Report Types |
| ECE Email Administration | 10% | - Explain ECE Email Administration - Explain CCE Scripting for Email and Storage Management - Describe Workflows |
500-445 Exam Questions Answered: Cisco Candidates' FAQ
Cisco Implementing Cisco Contact Center Enterprise Chat and Email is an official exam run by Cisco under exam code 500-445. Passing it awards the CCECE certification, which sits at the Specialist tier. It also counts toward related credentials such as Advanced Unified Contact Center Enterprise Specialization. Certified professionals remain in shorter supply than the market wants, which is precisely why this exam keeps showing up in conversations about better roles and better pay.
It is. ActualVCE publishes a free PDF demo of the Cisco Implementing Cisco Contact Center Enterprise Chat and Email material, so the product can prove itself before you pay. Your purchase then comes with 365 days of free updates, and once that period ends, extending the update service costs 50% of the regular price. The test engine software itself is verified malware-free and safe to install.
ActualVCE stands behind the product with a 100% money-back guarantee under defined conditions. If you take the Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam within 60 days of purchase and fail, you qualify for a full refund, provided the exam corresponds to your product. Sitting the exam within 3 days of purchase does not qualify, and neither do unused downloads, free materials, or expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are resolved within 7 days. You may also choose an exchange instead of a refund: two other exam products of equal value, free, with the update service on your original purchase retained.
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Cisco Implementing Cisco Contact Center Enterprise Chat and Email breaks down into 5 official domains, led by ECE Email Administration (10%), ECE Administration and Configuration (20%), and ECE Deployment (40%). You will find the full topic-by-topic outline above on this page; use the weightings to budget your study hours where they pay back the most.
Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions:
Which TCP ports need to be opened in the firewall between the Web Server and Application server?
- A. 993
- B. 9001
- C. 15097
- D. 2434
Correct Answer: A 🗳️
Which group must an email match to be transferred to any queue?
- A. Application path
- B. Application instance
- C. Business hour
- D. Media class
Correct Answer: D 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
What is the limit of concurrent agents per application server?
- A. 400
- B. 600
- C. 1200
- D. 1800
Correct Answer: B 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
Which server on WXM communicates with ECE, and what TCP port is used for the HTTPS connections with cloud connect services?
- A. Web server, 8443
- B. Database server, 1433
- C. Services server, 15097
- D. Application server, 8445
Correct Answer: A 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
Which User objects in Enterprise Chat and Email are mapped in UCCE?
- A. Supervisor, Administrator
- B. Agent, Supervisor
- C. Agent, Supervisor, Administrator
- D. Agent
Correct Answer: C 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
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