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To fully qualify for the ITILSC-OSA exam, more prerequisites are needed, and they include:
- Not less than 30 hours of training, which exclude breaks as well as time for summary review, and which should have to be accessed through an authorized trainer or an e-learning plan that has an accreditation;
- Having between 2 and 4 years of experience as a specialist who has worked with ITSM is highly advised;
- The ITIL Foundation certificate in ITSM;
- At least 12 hours of personal study, which involves a review of the required syllabus as well as critical aspects of core guidance of the ITIL Service Operation that is directed at the exam preparation, and to be specific at Chapter 2 that deals with the service management as a practice.
Certification Path
The ITILSC-OSA certification includes only one ITILSC-OSA certification exam.
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Conclusion
The OSA module is a perspective that prepares organizations as well as individuals for knowledge in managing the daily IT services operations and gaining a better approach to the execution of ITIL processes. Thus, through the ITILSC-OSA test, specialists will be assisting their employers in service delivery and support to their customers. It all boils down to people, relationships, processes, as well as infrastructure technology that is needed for ensuring that a specific program or organization is capable of extending IT services that are high quality in addition to being cost-effective. The aim of obtaining the ITIL Operational Support and Analysis designation is to meet the needs of the organization in addition to those of the customer.
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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Desk | - Service desk structure and models - Roles and responsibilities of service desk |
| Problem Management | - Root cause analysis techniques - Known error database usage |
| Service Operation Principles | - Functions and processes in Service Operation lifecycle phase - Purpose and value of Service Operation |
| Event Management | - Event detection and filtering - Event correlation and response |
| Access Management | - Authorization and rights management - Identity and access control principles |
| Request Fulfilment | - Request models and workflows - Standard service requests handling |
| Operational Activities | - Monitoring and control activities - IT operations management practices |
| Incident Management | - Incident lifecycle and workflow - Major incident handling |
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