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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When implementing AICC for a government agency with requirements for data sovereignty, which aspect of the solution design is non-negotiable?

A) The brand of the physical servers used.
B) All agents must be located in the same city.
C) The use of only open-source software components.
D) All customer data and call recordings must reside on servers located within the country's borders.

2. What is the purpose of a "keepalive" mechanism in the SIP protocol between the AICC system and a SIP trunk provider?

A) To synchronize the clocks between the two systems.
B) To transfer call control signals.
C) To ensure the audio quality remains high.
D) To maintain NAT traversal and detect connection failure quickly.

3. When troubleshooting one-way audio issues in a SIP-based AICC deployment, what network configuration issue is most commonly the root cause?

A) The CTI server running low on memory.
B) The ICD routing rules being misconfigured.
C) Incorrect DNS settings on the UAP.
D) Asymmetric routing causing RTP streams to be blocked by a firewall.

4. Which factor is most critical when designing the user experience (UX) for the IVR self-service system?

A) The background music should be popular songs.
B) The number of options should be minimized, and the menu structure should be logical to avoid caller frustration.
C) The voice of the recorded prompts should be very friendly.
D) The IVR should never transfer the caller to an agent.

5. What is the key difference between "G.711" and "G.729" audio codecs?

A) There is no significant difference.
B) G.729 is the standard for video calls, while G.711 is for audio only.
C) G.711 is used for recording, and G.729 is used for live calls.
D) G.711 provides higher audio quality but uses more bandwidth, while G.729 uses less bandwidth with slightly lower quality.

Solutions: