Instant Download Avaya : 33820X Questions & Answers as PDF & Test Engine
Updated: Oct 07, 2026
No. of Questions: 65 Questions & Answers with Testing Engine
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Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Core Architecture and Components | - Avaya Aura platform components integration - Call routing and ACD fundamentals - System scalability and redundancy design |
| Topic 2: Elite Multichannel Capabilities | - Digital engagement and routing strategies - Omnichannel interaction handling (voice, email, chat) - Customer experience design considerations |
| Topic 3: Solution Overview | - Elite and Elite Multichannel positioning - Avaya Aura Call Center architecture overview |
| Topic 4: Operations and Support | - Monitoring and reporting tools - Best practices for ongoing maintenance - Troubleshooting methodologies |
| Topic 5: Integration and Deployment | - Deployment models and migration strategies - CRM and CTI integration - Third-party system interoperability |
| Topic 6: Call Center Elite Functionality | - Inbound and outbound call handling - Agent and supervisor features - Skill-based routing and queue design |
| Topic 7: Solution Design Considerations | - Security and compliance considerations - Capacity planning and performance tuning - High availability and disaster recovery design |
33820X Exam Preparation FAQ
We keep our pricing preferential for candidates and run sales promotions on unfixed dates, often around major festivals. Regular customers across many countries already watch the site for these offers, and keeping an eye on the ActualVCE homepage is the easiest way to buy Avaya Aura® Call Center Elite & Elite Multichannel Solution Design at a friendlier price.
Everything runs online. As soon as you pay, our system records your information, encrypts it to protect your personal details from leaking, and sends the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design files to your registered email. The whole process takes only a few minutes, so you can begin studying almost immediately after payment.
- Integration and Deployment ()
- Elite Multichannel Capabilities ()
- Call Center Elite Functionality ()
Allocate your study hours in proportion to each topic's weight.
The package includes 65 practice questions for the 33820X exam, all with verified answers and available in three formats.
Recommended knowledge of Avaya Aura platform fundamentals, call center concepts, and enterprise telephony architecture.
Avaya Learning: Visit official page
Avaya Training & Certification Portal: register for 33820X
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)
- A. Cluster Mode
- B. Upgradable Single Box
- C. Single Box
- D. Geo-redundancy
Correct Answer: A,C 🗳️
During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:
* Increase in agents from 300 to 400
* Agent/Remote Workers 10% of agents
* Increase in CMS Supervisors from 30 to 40
* No increase in 900 Business Users
* Avaya IX™ Messaging (Customer Provided Server)
Which Design Scope would you select for this customer?
- A. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1300
- B. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 40 - IX™ Messaging Users: 1340
- C. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1340
- D. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 30 Remote Workers: 30 - IX™ Messaging Users: 1340
Correct Answer: B 🗳️
Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)
- A. Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
- B. Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
- C. Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
- D. Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
Correct Answer: B,C 🗳️
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)
- A. Customer Feedback
- B. Desktop and Process Analytics
- C. Quality Monitoring
- D. Speech/Voice Analytics
- E. Workforce Management
Correct Answer: A,B,D 🗳️
Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)
- A. It is sold through Direct and Indirect channels.
- B. Call Center Elite includes Business Advocate.
- C. Call Center Elite requires CMS.
- D. CC-Elite can be ordered as a standalone for a 3rd party PBX.
- E. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
Correct Answer: A,B,E 🗳️
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