Exam Name: Avaya Oceana® Solution Support Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Certified Support Specialist
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Instant Download Avaya : 74970X Questions & Answers as PDF & Test Engine
Updated: Oct 04, 2026
No. of Questions: 68 Questions & Answers with Testing Engine
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Certification is an investment, and sensible investors ask about returns before committing. The 74970X credential can open doors to promotion and new responsibilities — and ActualVCE supplies the study side: 68 practice questions with verified answers.
Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operations and Maintenance | - Monitoring and troubleshooting
|
| Topic 2: Avaya Oceana Architecture | - Core components and services
|
| Topic 3: Installation and Configuration | - System setup and deployment
|
| Topic 4: Channel and Interaction Management | - Omnichannel handling
|
74970X Exam FAQ and Buying Guide
Avaya recommends these training resources for the Avaya Oceana® Solution Support exam:
Follow the training with steady self-testing — the 68 practice questions from ActualVCE help you apply theory and fill any gaps the training leaves.
The official Avaya page publishes the current question count and duration; review it before your test date.
The official Avaya Oceana® Solution Support outline defines 4 domains. The leading three are Avaya Oceana Architecture, Installation and Configuration, and Operations and Maintenance. The full list is in the topics section above, and ActualVCE's 68 practice questions cover each one.
The 74970X exam is a Avaya certification exam validating the Avaya Oceana® Solution Support syllabus shown above. It belongs to these credential paths: Avaya Oceana Solution Integration, Avaya Oceana Solution Design. Earning the credential in 2026 can strengthen a career, and ActualVCE prepares candidates with 68 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Computer-based exam (online proctored or test center, depending on region) Register for the Avaya Oceana® Solution Support exam through these official channels:
After booking, ActualVCE delivers your practice questions within 1 minute — preparation starts the same day.
Scoring and fees are published by Avaya and may change; verify the current figures on the official site.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Download the demo first, experience the materials, and choose the format you like best — all 68 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
ActualVCE issues a full refund if you take the Avaya Oceana® Solution Support exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Recommended: familiarity with Avaya contact center solutions and related Avaya Oceana architecture concepts. Since requirements change over time, confirm the latest on the official Avaya exam page before scheduling.
Avaya Oceana® Solution Support Sample Questions:
Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?
- A. Routing VDN
- B. Ingress VDN
- C. Transfer VDN
- D. RONA VDN
Correct Answer: A 🗳️
Consider the log message:
2018-01-31 08:51:07,795 [pool-241-thread-1] SMSVendorSnapin INFO
-SMSVendorSnapin-3.4.0.0.80601 - Response is ("accounts":
[("messageService":"SMS","name":"smsdemo","url":"www.pass4test.com","apiId":"1","apiPasswo rd":"","extral":"","extra2":"","capabilities":[("type":"TEXT","maximumLength":160)],"identities":[("i dentifier":"01715123456")])]) Which component and log file contains log messages of this kind?
- A. ORCRestService PU Log file
- B. SMSVendotSnapin Service Log file
- C. CustomerControllerService PU Logs file
- D. MessagingSetvice Service Log file
Correct Answer: A 🗳️
When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?
- A. /var/log/Avaya/eventing/attivemq.log
- B. /var/log/Avaya/cs/evenUog
- C. /var/log/Avaya/dcm/event.log
- D. /vat/log/Avaya/services/event.log
Correct Answer: A 🗳️
For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?
- A. WorkReque$tID=ContextStoreID and ContactlD=UClD
- B. WorkRequestID=CustomerID=UClD=ContactID
- C. WorkRequestID=RouteRequestID=ContactID
- D. WorkRequestID=ContextStoreID-UCID=ContactID
Correct Answer: D 🗳️
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?
- A. The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
- B. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
- C. The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
- D. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
Correct Answer: B 🗳️
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