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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?

A) Routing VDN
B) Ingress VDN
C) Transfer VDN
D) RONA VDN

2. Consider the log message:
2018-01-31 08:51:07,795 [pool-241-thread-1] SMSVendorSnapin INFO
-SMSVendorSnapin-3.4.0.0.80601 - Response is ("accounts":
[("messageService":"SMS","name":"smsdemo","url":"www.pass4test.com","apiId":"1","apiPasswo rd":"","extral":"","extra2":"","capabilities":[("type":"TEXT","maximumLength":160)],"identities":[("i dentifier":"01715123456")])]) Which component and log file contains log messages of this kind?

A) ORCRestService PU Log file
B) SMSVendotSnapin Service Log file
C) CustomerControllerService PU Logs file
D) MessagingSetvice Service Log file

3. When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?

A) /var/log/Avaya/eventing/attivemq.log
B) /var/log/Avaya/cs/evenUog
C) /var/log/Avaya/dcm/event.log
D) /vat/log/Avaya/services/event.log

4. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkReque$tID=ContextStoreID and ContactlD=UClD
B) WorkRequestID=CustomerID=UClD=ContactID
C) WorkRequestID=RouteRequestID=ContactID
D) WorkRequestID=ContextStoreID-UCID=ContactID

5. An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

A) The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
B) The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
C) The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
D) The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.

Solutions: