Exam Name: Avaya Aura® Contact Center Solution Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Instant Download Avaya : 33810X
Check Updated on: Sep 02, 2026
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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Overview & Architecture | 20% | - Scalability and capacity planning - Avaya Aura Contact Center components - System architecture and deployment models |
| Topic 2: Core Solution Components | 25% | - Contact Center Manager Server and Console - Avaya Aura Media Server and Session Manager integration - Multichannel and self-service capabilities |
| Topic 3: Design Requirements & Considerations | 25% | - High availability and redundancy design - Network and security design - Business and functional requirements analysis |
| Topic 4: Implementation & Validation | 15% | - Troubleshooting and support design - Performance optimization and monitoring - Deployment planning and best practices |
| Topic 5: Integration & Interoperability | 15% | - Third-party application integration - APIs and scripting interfaces - Integration with Communication Manager |
Avaya Aura® Contact Center Solution Design Sample Questions:
Question 1
The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?
A. 550
B. 2200
C. 4450
D. 1100
Question 2
An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?
A. Work Assignment
B. Co-Browsing
C. Engagement Designer
D. Context Store
Question 3
A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?
A. Microsoft Skype Server are not supported.
B. Microsoft Lync Server are not supported.
C. Different Presence client software are supported on Avaya Agent Desktop.
D. Agent Desktop does not support co-resident Skype for Business client software.
Question 4
The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?
A. MAC address
B. IP address
C. Host ID
D. Customer name
Question 5
Refer to the exhibit.
AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?
A. Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
B. Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
C. Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
D. Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: C |
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