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Avaya 72201T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Session Manager | 20-25% | - Session management and dial patterns - SIP routing and policy configuration - Entity and adaptation module setup |
| Topic 2: Troubleshooting and System Support | 10-15% | - Common fault resolution - Log analysis and diagnostic tools - Performance monitoring and health checks |
| Topic 3: Avaya Aura System Manager | 15-20% | - Certificate and security management - Inventory and user management - Software updates and system maintenance |
| Topic 4: Avaya Aura Communication Manager | 20-25% | - Feature management and maintenance - Call processing and routing - Configuration and administration |
| Topic 5: Messaging and Media Services | 10-15% | - Audio/video integration and media handling - Media Server components and DSP resources - Avaya Aura Messaging configuration |
| Topic 6: Avaya Aura Architecture and Platform Overview | 10-15% | - Core component relationships and functions - System platform positioning and deployment models - Architecture components and integration |
Avaya Aura Core Components Support Sample Questions:
Avaya currently provides Avaya Diagnostic Methodology for partners to raise trouble tickets and receive assistance.
Which three documents does Avaya expect customers/partners to have filled out before contacting support? (Choose three.)
- A. Problem Clarification
- B. Knowledge Management
- C. Cause
- D. Problem Statement
- E. Details/Findings
Correct Answer: A,B,D 🗳️
Refer to the Exhibit. A SIP user is calling an H.323 user.
In this call flow, in which phase does Avaya Aura Communication Manager (CM) handle the call processing for each endpoint?
- A. both endpoints in the terminating phase
- B. SIP endpoint on originating phase, H.323 endpoint in terminating phase
- C. both endpoints in the originating phase
- D. H.323 endpoint in originating phase, SIP endpoint in terminating phase
Correct Answer: B 🗳️
Which two statements regarding the core architecture in the Avaya Aura 7 solution are true?
(Choose two.)
- A. Avaya Aura Media Server (AAMS) cannot connect to Avaya Aura Communication Manager (CM) without routing via Avaya Aura Session Manager (SM).
- B. SIP User Agents can register to Avaya Aura Communication Manager (CM) or Avaya Aura Session Manager (SM).
- C. SIP trunks can only be configured on Avaya Aura Session Manager (SM).
- D. SIP user Agents register with Avaya Aura Session Manager (SM).
- E. Avaya Aura Media Server (AAMS) connects directly to Avaya Aura Communication Manager (CM) using SIP.
Correct Answer: D,E 🗳️
Who is responsible for completing Discipline 4 ?Determining Root Cause, of the 8D Troubleshooting Methodology?
- A. Avaya Tier 4
- B. Avaya Tier 1
- C. Avaya Tier 2
- D. Avaya Tier 3
Correct Answer: D 🗳️
Which two statements regarding Full and Half call model processing are true? (Choose two.)
- A. Avaya Aura Communication Manager (CM) configured as an Evolution Server performs Full call model processing.
- B. Avaya Aura Communication Manager (CM) configured as a Feature Server performs Full call model processing.
- C. Avaya Aura Session Manager (SM) always performs Full call model processing.
- D. Avaya Aura Session Manager (SM) always performs Half call model processing.
Correct Answer: B,D 🗳️
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