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BBPSD Customer Service Sample Questions:

1. When establishing standards of customer service it is helpful if they are specific, time bound and:

A) All of the above.
B) Realistic.
C) Achievable.
D) Measurable.

2. Customer expectations:

A) Should always be met.
B) Can rarely be met.
C) Can sometimes not be met.
D) Are never likely to be met.

3. Many organisations have something called a USP. This means they have a:

A) Unique sales pitch.
B) Unusual service product.
C) Unique selling point.
D) Unique sales position.

4. Email communication is effective because it is:

A) Not possible to trace.
B) Expensive.
C) Suitable for global markets.
D) None of the above.

5. It is important to give an internal customer a good customer experience because:

A) They are more likely to be a returning customer.
B) They are more likely to complain than external customers.
C) They are equally as important as external customers.
D) They are more important than external customers.

Solutions: