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Cisco CCIE SP Operations Written Sample Questions:

1. According to ITIL@ v3 framework, which type of warranty test that service providers undertake to implement general and service level controls is used to ensure that the value that is provided to customers is complete and not eroded by any avoidable costs and risks?

A) security
B) availability
C) capacity
D) continuity

2. According to ITIL@ v3 framework, which service operations considerations, specifically the impact of known errors reported by either Event Management or Incident/Problem Management, are undertaken in managing change to an existing Service Operations Plan?

A) assessing and managing risk in service operation
B) performing root-cause analysis of reported troubles
C) planning and implementing service management technologies
D) service operation and project management

3. Which three features are used to mitigate or protect DoS attacks that are targeted at a router? (Choose three.)

A) FRR
B) CoPP
C) NSR
D) BFD
E) uRPF
F) GTSM

4. According to ITIL@ v3 framework, which incident ending step involves the validation of the initial incident record parameters to ensure that they are accurate prior to the final incident record entry?

A) user satisfaction survey
B) closure categorization
C) ongoing or recurring problem determination
D) incident historical documentation

5. You are working as a Tier 2 NOC employee at a service provider. The service provisioning team has opened a trouble ticket indicating that their provisioning application is timing out while provisioning new MPLS VPNs for a large customer. They believe it is a network problem because not every site is experiencing the provisioning failure. No actual customers have reported any network problems. Upon receiving the ticket in your work queue, you perform basic troubleshooting steps and find that ping, traceroute, and Telnet work to all the sites. You begin to doubt that the network is at fault.
Which two steps should you take before escalating to Tier 3? (Choose two.)

A) Check for packet loss on the network path to the affected sites.
B) Review all network change requests that were submitted prior to the problem having started.
C) Verify that the ACLs are not preventing provisioning traffic.
D) Suggest that the provisioning team reboot their servers.

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