Instant Download Cisco : 642-241 Questions & Answers as PDF & Test Engine
Updated: May 26, 2026
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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
1. During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the voice gateway port engaged?
A) from the call arrival to the point that the agent is ready
B) from the call arrival to the point that the agent hangs up
C) from the call arrival to the point that the agent answers
D) from the transfer to IVR to the point that the agent hangs up
2. Which Cisco Unified Contact Center Enterprise CTI Desktop option requires the use of VoIP Monitor Server with SPAN port-based monitoring to support supervisor silent monitoring of agent calls?
A) Cisco Unified Contact Center Enterprise Cisco Agent Desktop
B) Cisco Unified CRM Connector for Siebel
C) Cisco Unified Contact Center Enterprise CTI Object Server Agent Desktop
D) Cisco Unified Contact Center Enterprise CTI Object Server or Cisco Agent Desktop with Outbound option enabled
3. What role does Cisco Unified Communications Manager play in the Cisco Unified Contact Center Enterprise solution?
A) call switching to agent and Cisco Unified IP IVR
B) automatic call distribution
C) integrated call distribution
D) interactive voice response system
4. In a Cisco Unified Contact Center Enterprise customer design, there is a remote PSTN voice gateway with a single T1 in a G.729 region. Calls will cross the WAN to reach one of 14 agents using G.729 Cisco IP phones or be queued in one of 10 available Cisco Unified IP IVR ports (configured for G.711). Which is the correct quantity and type of resource to support these calls in this configuration?
A) 10 conference bridges
B) 24 hardware transcoders
C) 10 hardware transcoders
D) 24 conference bridges
5. DRAG DROP
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: Only visible for members |
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