Exam Name: Designing Cisco Unified Contact Center Enterprise
Certification Provider: Cisco
Corresponding Certification: Cisco Unified Contact Center Enterprise Specialist
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Cisco 500-440 Exam Certification Details:
| Exam Name | Designing Cisco Unified Contact Center Enterprise |
| Exam Price | $300 USD |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Recommended Training | Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0 Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 |
| Exam Registration | PEARSON VUE |
| Duration | 75 minutes |
| Exam Code | 500-440 UCCED |
| Number of Questions | 65-75 |
| Sample Questions | Cisco 500-440 Sample Questions |
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Cisco 500-440 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Features and Functionality of Cisco Unified CCE Solution | 20% | - High availability and redundancy - Architecture and deployment models - Core components and functionality |
| Topic 2: Design Considerations for Unified ICM, Finesse, CVP, and Intelligence Center | 25% | - Cisco Unified CVP and IVR design - Unified Intelligence Center reporting design - Cisco Finesse desktop design - Unified ICM design and routing logic |
| Topic 3: Network Design Considerations | 20% | - Bandwidth and QoS requirements - Latency, jitter, and packet loss thresholds - Security and firewall topology |
| Topic 4: Design Considerations for Cisco Unified Communications Manager | 15% | - Media resource planning - Trunking and dial plan design - Integration with Unified CCE |
| Topic 5: Virtualization Environment | 8% | - Supported virtualization platforms - VMware requirements and guidelines - Resource allocation and best practices |
| Topic 6: Sizing and Scalability | 12% | - Component capacity planning - Agent and call volume sizing - Growth and scalability planning |
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