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EXIN ITIL Foundation Sample Questions:

1. Which is an example of improving service utility using service management automation?

A) Reducing the time to compile service data
B) Faster resource allocation
C) Pre-determined routing of a service request
D) Monitoring service availability

2. In service design, which term describes services, technologies and tools?

A) Partners
B) People
C) Processes
D) Products

3. Which is an objective of access management?

A) To efficiently respond to requests for granting access to services.
B) To defect changes of state that have significance for management of an IT service.
C) To assist with general information, complains or comments.
D) To minimize the impact of incidents that cannot be prevented.

4. Why is ITIL successful?

A) It always guarantees cost savings
B) It can be fully implemented in 30 days
C) Its practices are applicable to any IT organisation
D) It makes technology architecture easy to design

5. Which process is responsible for managing all service requests from users?

A) Change fulfilment
B) Event management
C) Request fulfilment
D) Incident management

Solutions: