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PeopleCert ITIL Foundation Exam Reference
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ITIL Foundation Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITIL Foundation exam dumps will include the following topics:
- Understand the key concepts of service management
- Understand the purpose and components of the ITIL service value system
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the four dimensions of service management
- Know the purpose and key terms of 15 ITIL practices
- Understand the activities of the service value chain, and how they interconnect
- Understand 7 ITIL practices
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EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Guiding Principles | 15% | - Guiding Principles
|
| Topic 2: The Four Dimensions of Service Management | 8% | - Four Dimensions
|
| Topic 3: Key Concepts of Service Management | 22% | - Service Management Concepts
|
| Topic 4: The Service Value Chain | 10% | - Service Value Chain Activities
|
| Topic 5: ITIL Practices | 29% | - Key Practices
|
| Topic 6: The ITIL Service Value System | 16% | - Service Value System Components
|
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