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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. What is an example of the value that HP PPS Services offer to your customers?

A) A customer's IT staff can be trained by HP to quickly repair printer faults.
B) Customers have security for lost laptops and desktops due to a mobile workforce.
C) Customers can save up to 44% of the cost of an out-of-warranty repair.
D) Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.

2. When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?

A) Any time during the hardware lifecycle
B) Prior to the HW purchase
C) At the time of the HW purchase
D) Upon expiration of a service engagement

3. What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?

A) 14%
B) 34%
C) 44%
D) 24%

4. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"

A) Maintenance Kit replacement for printers
B) HP Care Pack Services (next business day or same day)
C) Travel Services
D) Accidental Damage Protection

5. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) HP Contractual Services
B) Aftermarket Channel Facilitation Program
C) HP Channel Services Network
D) Services360 Pro

Solutions: