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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Why is it necessary to document key stakeholders for a new IT asset and service management solution?

A) To draw an organization chart
B) To identify Key Performance Indicators
C) To evaluate license needs
D) To identify the decision makers

2. Which solution enables the deployment of highly virtualized environments for self-service cloud computing?

A) IBM SmartCloud Control Desk
B) IBM Tivoli Service Automation Manager
C) IBM Tivoli Endpoint Manager
D) IBM Tivoli Provisioning Manager

3. Which type of solution can be used to incorporate customer information to easily track order status and simultaneously coordinate manufacturing, inventory, and shipping across different locations?

A) Service catalog
B) Workflow-driven change process
C) Enterprise resource planning
D) Cost management

4. The solution design architecture is missing integration to the customer's ERP system. There is a requirement to periodically migrate and transform the customer relationship management data. Which component provides this integration?

A) IBM Tivoli Directory Integrator
B) IBM Tivoli Integration Director
C) Integration Framework
D) Migration Manager

5. Which statement describes functional components provided by IBM Tivoli Provisioning Manager?

A) They provide automated configuration of IT resources in response to a service request or other trigger; they may include all levels of configuration such as network setup, storage allocation, partition preparation, base builds, application loads, cluster definition, etc.
B) They provide customers with access to knowledge search, the ability to log incidents into Incident Management, check status of existing incidents, provide information on system outages, show frequently asked questions, and perform other automated services such as ID Management.
C) They provide processes that join financial, contractual, and inventory functions to support life cycle management for hardware and software assets within the IT environment.
D) They provide services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, organizations, and products.

Solutions: