Exam Name: Essential Skills for the Insurance Broker and Agent
Certification Provider: IIC
Corresponding Certification: Chartered Insurance Professional (CIP)
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Updated: Aug 16, 2026
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IIC C130 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Communication and Service Skills | 8% | - Record keeping - Client communication - Policy changes and endorsements |
| Insurance and the Intermediary | 10% | - Legal duties and ethics - Roles of brokers and agents - Licensing and regulation |
| Sales and Client Needs | 10% | - Risk identification - Client consultation - Insurance solutions |
| Automobile Insurance | 10% | - Provincial variations - Mandatory and optional coverages - Rating and policy issues |
| Liability Insurance | 12% | - Personal liability coverages - Legal liability concepts - Commercial general liability |
| Property Insurance Exposures | 10% | - Personal property risks - Small commercial property risks - Exposures and perils |
| Property Insurance Wordings | 12% | - Coverages and exclusions - Valuation methods - Common policy forms |
| Claims Handling | 8% | - Broker's role in claims - Claim reporting process - Settlement and subrogation |
| The Application Process | 10% | - Duty of disclosure - Completing applications - Underwriting considerations |
| From Quote to Policy | 10% | - Policy structure and components - Policy issuance and delivery - Quotation and binding authority |
IIC Essential Skills for the Insurance Broker and Agent Sample Questions:
1. A tenant's negligence causes a fire in the dwelling they rent. Typically, who is initially responsible for paying the damage?
A) The tenant who negligently caused the fire
B) The dwelling's owner who is responsible for the tenant's actions
C) The insurer that issued the tenant's legal liability policy
D) The insurer that issued the homeowners policy
2. When qualifying a new client, how might an intermediary best differentiate their services from those of the current broker or agent?
A) Compete based on premium cost and commissions
B) Counter the incumbent's marketing and advertising strategies
C) Understand the financial motives of the client
D) Know the products the incumbent intermediary offers
3. What should a broker do when selecting coverage for a client?
A) Compare wordings based on an analysis of the client's needs
B) Place the policy with the insurer that has the most legally-worded policies
C) Overinsure the client to protect the broker from an errors and omissions claim
D) Ensure that only standard policy wordings are used
4. Insurance is based on the existence of which factor?
A) Absolute liability
B) Tortfeasors
C) Premium
D) Risk
5. What information is typically included in a cover letter prepared by a broker for the insured?
A) A reminder to review the policy documents for accuracy
B) An explanation of the insurer's underwriting process
C) A description of the broker and insurer's relationship
D) An indication of the commission earned for placing the risk
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A |
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