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Oracle 1Z0-996-21 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Order & Fieldwork10%- Manage install events and service points
- Understand service order orchestration
Topic 2: Payments & Adjustments15%- Manage payments, overpayments, and distribution
- Configure and process adjustments
Topic 3: Billing & Rate Management18%- Configure bill segments and calculations
- Apply rates, proration, and bill factors
Topic 4: Measurements, VEE & Usage15%- Explain measurement lifecycle and VEE rules
- Configure usage calculations and subscriptions
Topic 5: Customer Information & Financial Transactions15%- Configure account and financial data
- Maintain and manage customer information
Topic 6: Devices & Measuring Components15%- Define device and measuring component concepts
- Configure device types and configurations
Topic 7: Credit & Collections12%- Configure overdue debt management
- Set up collection processes

Oracle 1Z0-996-21 Exam — Frequently Asked Questions

The 1Z0-996-21 exam is Oracle's official route to the Oracle Utilities Customer Cloud Service 2021 Certified Implementation Specialist certification (Specialist level). For IT professionals building a career, it signals verified skill — the kind of advantage that tips better opportunities your way.

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Expect 7 domains in the Oracle Utilities Customer Cloud Service 2021 Implementation Essentials blueprint, headlined by Billing & Rate Management (18%), Credit & Collections (12%), Measurements, VEE & Usage (15%). Use the weights as your study budget — high-percentage domains earn the most points per hour. The complete outline above has the full breakdown.

Oracle Utilities Customer Cloud Service 2021 Implementation Essentials Sample Questions:

Which describes derived values and their relationship with Final Measurements?

  • A. Final Measurements can have one derived value, which represents the Initial Measurement for the same Final Measurement Date/Time.
  • B. Final Measurements can have one derived value, which represents an alternative for the same Final Measurement Date/Time.
  • C. Derived values can have multiple Final Measurements, which represent other values for the same Initial Measurement Date/Time.
  • D. Final Measurements can have multiple derived values, which represent other values for the same Final Measurement Date/Time.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Your implementation requires an installation of two types of devices:
Electric Smart Meter
Gas Manual Meter
Which two Device Type attributes are required to identify these device types? (Choose two.)

  • A. Service Type
  • B. Serial Number
  • C. Manufacturer
  • D. Device Business Object
  • E. Valid Measuring Component Types
Reveal Solution  Discussion  0

Correct Answer: A,E  🗳️

What determines an Account's Balance?

  • A. the logic defined in a plug-in spot on the Installations Option
  • B. the sum of all the balances recorded in the "Balance Due" field on each service agreement related to the account
  • C. the sum of all the Financial Transactions linked directly to the service agreements related to the account
  • D. the sum of all the Financial Transactions linked directly to the account
  • E. the amount recorded in the "Balance Due" field on an account
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Usage transactions can contain date breaks. Which is used to supply date breaks?

  • A. the Usage Subscription BO
  • B. the requesting system or user input
  • C. the Usage Subscription Type
  • D. the Deferred Monitor Calculation Algorithm
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

How many bill segment-related financial transactions do pay plans have?

  • A. one
  • B. depends on the number of bills that will contain the customer's pay plan commitments
  • C. unlimited
  • D. depends on the number of payments that is part of the pay plan
  • E. none
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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