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Oracle 1Z0-996-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Order & Fieldwork | 10% | - Manage install events and service points - Understand service order orchestration |
| Topic 2: Payments & Adjustments | 15% | - Manage payments, overpayments, and distribution - Configure and process adjustments |
| Topic 3: Billing & Rate Management | 18% | - Configure bill segments and calculations - Apply rates, proration, and bill factors |
| Topic 4: Measurements, VEE & Usage | 15% | - Explain measurement lifecycle and VEE rules - Configure usage calculations and subscriptions |
| Topic 5: Customer Information & Financial Transactions | 15% | - Configure account and financial data - Maintain and manage customer information |
| Topic 6: Devices & Measuring Components | 15% | - Define device and measuring component concepts - Configure device types and configurations |
| Topic 7: Credit & Collections | 12% | - Configure overdue debt management - Set up collection processes |
Oracle 1Z0-996-21 Exam — Frequently Asked Questions
The 1Z0-996-21 exam is Oracle's official route to the Oracle Utilities Customer Cloud Service 2021 Certified Implementation Specialist certification (Specialist level). For IT professionals building a career, it signals verified skill — the kind of advantage that tips better opportunities your way.
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Expect 7 domains in the Oracle Utilities Customer Cloud Service 2021 Implementation Essentials blueprint, headlined by Billing & Rate Management (18%), Credit & Collections (12%), Measurements, VEE & Usage (15%). Use the weights as your study budget — high-percentage domains earn the most points per hour. The complete outline above has the full breakdown.
Oracle Utilities Customer Cloud Service 2021 Implementation Essentials Sample Questions:
Which describes derived values and their relationship with Final Measurements?
- A. Final Measurements can have one derived value, which represents the Initial Measurement for the same Final Measurement Date/Time.
- B. Final Measurements can have one derived value, which represents an alternative for the same Final Measurement Date/Time.
- C. Derived values can have multiple Final Measurements, which represent other values for the same Initial Measurement Date/Time.
- D. Final Measurements can have multiple derived values, which represent other values for the same Final Measurement Date/Time.
Correct Answer: A 🗳️
Your implementation requires an installation of two types of devices:
Electric Smart Meter
Gas Manual Meter
Which two Device Type attributes are required to identify these device types? (Choose two.)
- A. Service Type
- B. Serial Number
- C. Manufacturer
- D. Device Business Object
- E. Valid Measuring Component Types
Correct Answer: A,E 🗳️
What determines an Account's Balance?
- A. the logic defined in a plug-in spot on the Installations Option
- B. the sum of all the balances recorded in the "Balance Due" field on each service agreement related to the account
- C. the sum of all the Financial Transactions linked directly to the service agreements related to the account
- D. the sum of all the Financial Transactions linked directly to the account
- E. the amount recorded in the "Balance Due" field on an account
Correct Answer: D 🗳️
Usage transactions can contain date breaks. Which is used to supply date breaks?
- A. the Usage Subscription BO
- B. the requesting system or user input
- C. the Usage Subscription Type
- D. the Deferred Monitor Calculation Algorithm
Correct Answer: C 🗳️
How many bill segment-related financial transactions do pay plans have?
- A. one
- B. depends on the number of bills that will contain the customer's pay plan commitments
- C. unlimited
- D. depends on the number of payments that is part of the pay plan
- E. none
Correct Answer: B 🗳️
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