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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
What should you use to create this report?

A) Create a level filter using the count () function.
B) Use the date_diff() function nested in the name_format() function.
C) Use the date_add() function.
D) Create a group filter using the rel_date_diff() function.

2. What does the response requirement in an SLA specify?

A) the overall maximum time limit for the initial response and resolution for each incident.
B) the maximum number of days allowed for the resolution of an incident as per the business hours.
C) initial response time limit to all customer inquiries within one business day.
D) individual time limits for the initial response time and subsequent resolution asper the business hours.

3. Which two queues have manual pull policy? (Choose two.)

A) Round Robin (All)
B) Round Robin (Logged in)
C) Last In First Out (LIFO)
D) Standard
E) Manual

4. Which three types of answers can be added to the knowledge base? (Choose three.)

A) File Attachment
B) HTML
C) TEXT
D) URL
E) XML

5. Which three values does Knowledge Advanced use to calculatewhether the answers returned have improved?
(Choose three.)

A) the total number of times the search has been made with the search string containing the title of the document
B) the number of cases linked to the top answer
C) the number of times documents were clicked on as a result after a particular answer
D) the number of times the "Is this answer helpful?" option has been selected as "Yes"
E) the total number of times documents were clicked on

Solutions: