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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

Question 1

What is the MOST important factor to consider when deciding how to mitigate problems?

A. Business impact on service consumers
B. The number and frequency of related incidents
C. Service level agreements for problem resolution
D. Technical impact on applications or infrastructure

Question 2

Which aspect of the service request management practice MOST helps to ensure that the practices is efficient?

A. Service request fulfilment is performed in line with the agreed procedures
B. Service request procedures are automated
C. Service request procedures are optimized
D. Service requests ere fulfilled according to user satisfaction

Question 3

Which of the following BEST describes a service request?

A. A set of details about service requests which is made available to users
B. A request from a user to initiate an agreed service action
C. A required functional component of the service request management practice
D. A standardized approach to the fulfilment of a service request type

Question 4

In which step of the 'incident handling and resolution' process will a change be initiated?

A. Incident resolution
B. Incident diagnosis
C. Incident closure
D. Incident registration

Question 5

Why is the monitoring provided by default for a configuration item not always right for a specific organization?

A. Because many components do not come with default monitoring capability
B. Because it does not ensure that the component is operating optimally
C. Because it does not assist operations staff in managing the object
D. Because it does not ensure that value is being created for the organization

Solutions: