Exam Name: ITIL V3 Foundation (CMS7 Deutsch Version)
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert Certification
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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Service Lifecycle | - Service Operation
|
| Topic 2: Key ITIL Functions and Roles | - Technical management - Application management - Service desk |
| Topic 3: Service Management as a Practice | - Concepts of service and value creation - Stakeholders and value co-creation |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Der Service Catalog Manager ist für die Erstellung und Pflege des Service Catalog verantwortlich. Eine ihrer Aufgaben wäre?
- A. Aushandlung und Vereinbarung von Vereinbarungen auf operativer Ebene
- B. Sicherstellen, dass die Informationen im Servicekatalog angemessen geschützt und gesichert sind.
- C. Stellen Sie nur sicher, dass ausreichende technische Ressourcen verfügbar sind.
- D. Aushandlung und Vereinbarung von Service Level Agreements
Correct Answer: B 🗳️
Wer ist verantwortlich für die Definition von Key Performance Indicators (KPIs) für das Change Management?
- A. Der Eigentümer des Änderungsverwaltungsprozesses
- B. Der Change Advisory Board (CAB)
- C. Der Service-Eigentümer
- D. Der Manager für kontinuierliche Serviceverbesserung
Correct Answer: A 🗳️
Service Assets dienen der Wertschöpfung. Welche der folgenden Arten von Service-Assets sind MAJOR?
- A. Anwendungen und Infrastruktur
- B. Dienste und Infrastruktur
- C. Dienstprogramm und Garantie
- D. Ressourcen und Funktionen
Correct Answer: D 🗳️
Die Durchführung einer Lückenanalyse ist eine Schlüsselaktivität in welchem Teil des Deming-Zyklus zur Verbesserung von Services und Service-Management-Prozessen?
- A. Act
- B. Tun
- C. Planen
- D. Überprüfen
Correct Answer: C 🗳️
Welches der folgenden Ziele verfolgt der Service-Übergang?
- A. Qualitätswissen über Incident- und Problem-Management bereitstellen
- B. Zum Aushandeln von Service-Levels für neue Services
- C. Zum Planen und Verwalten von Einträgen im Servicekatalog.
- D. Zum Planen und Verwalten der Ressourcenanforderungen für Releases
Correct Answer: D 🗳️
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