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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.

A) Set up service level determination for social media channel
B) Select the channel type
C) Set up access to social media account
D) Maintain Next Ticket configuration
E) Create and schedule social media import run

2. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A) Product .
B) object
C) Warranty
D) Text
E) Registered product

3. What information is determinated from the registered product in a service ticket? Note: there are 2 correct answer to this question.

A) Pricing condition
B) Maintenance plan
C) Warranty information
D) Service entitlement

4. Which scoping element from customer care do you select to enable SAP JAM as a Knowledge Base in SAP Cloud for Customer?

A) Communication for customer care
B) Service request management
C) Knowledge Base
D) Service an repair

5. How can I maintain high data volumes is sap cloud for customers? Note: there are 2 correct answers to this question.

A) Use a standard data migration template to populate data
B) Use mass data maintenance to correct data directly
C) Use mass data maintenance to download and upload data
D) Use a custom data migration template to populate data

Solutions: