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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which field do you use when allowing resource planning of service ticket items?

A) Scheduling relevant
B) Dispatch relevant
C) Demand relevant
D) Resource relevant

2. Who can approve time reports so they can be released to CATS?

A) End customer
B) Territory owner
C) Reporting line manager
D) Nominated delegate

3. You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A) Accounts
B) Individual customers
C) Competitors
D) Parents

4. What must you consider when you want to upload master data to SAP cloud for customer using templates?
Note there are 3 correct answers to this question.

A) You do NOT need to know the definitions of each of the fields
B) You can upload the data only once.
C) The template structure is predefined an CANNOT be changed.
D) There is a template available for each object that allows tool-supported migration
E) You need to identify the data dependencies for the migration template

5. You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?

A) Cyclical
B) Alternating
C) Absolute
D) Fixed

Solutions: