Exam Name: SAP Certified Product Support Specialist - SAP Hybris Commerce 6.0
Certification Provider: SAP
Corresponding Certification: SAP Certified Product Support Specialist
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Updated: Aug 12, 2026
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SAP E-HYCPS-60 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration and Interfaces | 12% | - Integration frameworks - LDAP and external systems - Payment and search integration |
| Topic 2: Architecture and Fundamentals | 12% | - Extensions and module structure - Data modeling and type system - Platform architecture and components |
| Topic 3: Performance and Optimization | 12% | - System monitoring and logging - Indexing and search performance - Caching and scalability |
| Topic 4: Core Functionality | 18% | - WCMS and content management - Catalog and product management - Pricing and promotions - Order management and checkout |
| Topic 5: Troubleshooting and Support | 18% | - Common issues and resolution - Error analysis and debugging - Diagnostic tools and logs |
| Topic 6: Product Support Processes | 16% | - Patch and update application - Incident and problem management - Support workflows and SLAs |
| Topic 7: Installation and Configuration | 12% | - Installation procedures - Configuration properties and settings - Server setup and deployment |
SAP Certified Product Support Specialist - SAP Hybris Commerce 6.0 Sample Questions:
1. Which of the following are necessary for the creation of a customized order process definition:
A) an assignment to an active catalog version
B) a process definition resource( ProcessDefinitionResource) entry in the Spring XML file.
C) a process definition XML file
D) a Spring bean definition for each process action
2. In order to add a new physical shop/warehouse location to your base store, you must:
A) make sure the geocoding cronjob is currently scheduled.
B) create a valid address and assign it to your BaseStore.
C) create an appropriate POS instance with a valid address and assign it to your base store.
D) add Latitude and Longitude values to your BaseStore.
3. Which of the following statements are true with respect to the credit card payment process?
A) it is possible to capture a smaller amount than the authorized amount
B) it may be cancelled at any time before or after the capture
C) it is possible to refund larger amount that the capture amount
D) it may consist of the steps: authorization, capture, refund
4. How to extend Fraud Check Service in Hybris?
A) Creates a custom symptom and add it into standard Hybris Fraud Service Provider (extends AbstractOrderFraudSymptomDetection or implements OrderFraudSymptomDetection).
B) the OCC web services follow the RESTful paradigm
C) Implements new FraudServiceProvider
D) the OCC web services are built on Apache struts
5. Which of the following statements about CMS restriction are true:
A) they can only be assigned to CMS page
B) they can be assigned to a CMS component or page
C) they can only be assigned to CMS component
D) they can only be assigned to a CMS site
Solutions:
| Question # 1 Answer: B,C,D | Question # 2 Answer: C | Question # 3 Answer: A,D | Question # 4 Answer: A,C | Question # 5 Answer: B |
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