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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce needs to create a Sales Email with a custom prompt template. They need to ground on the following data.
Opportunity Products Events near the customer Tone and voice examples
How should the Agentforce Specialist obtain related items?

A) Create a flex template that takes the records in question as inputs.
B) Call prompt initiated flow to fetch and ground the required data.
C) Utilize a standard email template and manually insert the required data fields.

2. An Agentforce is tasked with analyzing Agent interactions looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the AX Specialist to achieve this?

A) Agent Event Logs dashboard
B) AI Audit & Feedback Data dashboard
C) User Utterances dashboard

3. An Agentforce Specialist is creating a prompt template to assist support reps in drafting responses to customer complaints. To ensure the responses are empathetic and helpful, what is a key element to include in the prompt template?

A) The entire history of the customer's previous interactions with the company
B) A list of keywords related to customer complaints
C) A direct instruction to the large language model (LLM) to role-play as a character

4. Universal Container's internal auditing team asks An Agentforce to verify that address information is properly masked in the prompt being generated. How should the Agentforce Specialist verify the privacy of the masked data in the Einstein Trust Layer?

A) Review the platform event logs
B) Inspect the AI audit trail
C) Enable data encryption on the address field

5. What should An Agentforce consider when using related list merge fields in a prompt template associated with an Account object in Prompt Builder?

A) The Activities related list on the Account object is not supported because it is a polymorphic field.
B) Prompt generation will yield no response when there is no related list associated with an Account in runtime.
C) If person accounts have been enabled, merge fields will not be available for the Account object.

Solutions: