Exam Name: Public Sector Solutions Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional
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Instant Download Salesforce : AP-222
Check Updated on: Sep 21, 2026
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Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Compliance | - Data security and access control - Compliance considerations in government deployments |
| Constituent Experience | - Self-service portals and Experience Cloud - Omni-channel service interactions |
| Case and Program Management | - Case lifecycle management - Program and benefit tracking |
| Data Model and Architecture | - Public sector data model components - Object relationships and configuration principles |
| Automation and Integration | - Integration with external government systems - Flow automation in public sector solutions |
| Public Sector Solutions Overview | - Core concepts of Salesforce Public Sector Solutions - Government and public sector use cases |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
The City of Snaxboro has been using Public Sector for Licensing, Permitting, and Inspection management for some time now. The city wants to quickly gain intelligent insights into its business operations using pre-built templates.
Which tool is recommended to help them achieve this requirement?
- A. Tableau for Public Sector
- B. Salesforce Reports & Dashboards
- C. Salesforce Einstein
- D. CRM Analytics for Public Sector
Correct Answer: D 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector for LPI (Licensing, Permitting & Inspections) to manage residential construction permits.
What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?
- A. Configure Action Plans on Cases and Permits
- B. Set up Business Rules Engine (BRE) to determine Complaint validity.
- C. Configure Inspections and Visits
- D. Link Inspections and Visits to Permit Applications
- E. Link Cases to Permits
Correct Answer: C,D,E 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements
/contracts to its customers.
Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions toolkit?
- A. eSignLive
- B. DocuSign
- C. Adobe Sign
- D. Conga
Correct Answer: B 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
A government agency is planning an Agentforce Public Sector implementation.
What are three main constraints that government agencies often have in project implementation?
- A. Scope, Tools and Cost
- B. Workshops, Schedule and Cost
- C. Scope, Resources and Cost
- D. Scope, Schedule and Cost
Correct Answer: D 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
Bobahaven has been using Agentforce Service for some time and has recently implemented Agentforce Public Sector to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bobahaven ' s constituent satisfaction with the new system. It is particularly interested in understanding the average time Bobahaven ' s employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bobahaven has not been tracking case duration.
In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?
- A. Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
- B. Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.
- C. Public Sector Case Analytics App, leveraging CRM Analytics ' case duration formula
- D. Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
Correct Answer: C 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
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