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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.
What are two reasons why the actions only display in the Salesforce mobile app?
Choose 2 answers

A) The action was added as part of the Salesforce mobile navigation settings options.
B) The actions were not added to the Mobile and Lightning Actions section on the page layout.
C) The action type being utilized on the Work Order object is Lightning component.
D) The actions were not added to the Classic Publisher Quick Actions section on the page layout.

2. Universal Containers Technicians frequently need to request more parts from another inventorylocation when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

A) Create a Work Order Line Item and a Product request line item.
B) Create a Product Consumed and a Produc request line item.
C) Create a Product Request and a Product request line item.
D) Create a Shipment and a Product request line item.

3. Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

A) Work Type Line Items for Install, Break-fix, and Inspections.
B) Work Order custom fields to define Install, Break-fix, and Inspections.
C) Work Types and Skill Requirements for Install, Break-fix, and Inspections.
D) Work Order Record Types for Break-fix, Install, and Inspection.

4. Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?

A) Capacity-based scheduling is supported for Service Crews.
B) A serviceresource can only be a member of a single Crew.
C) The Preferred Resource service objective is ignored for active Crew Members.
D) Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

5. Service appointments in a "cannot complete" status mayindicate that an
additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which twoitems should the consultant recommend to meet the requirement?
Choose 2 answers

A) Define "cannot complete" as a pinned status for scheduling and optimization services.
B) Ensure that status transition are configured to allow the status update from "cannotcomplete" to
"scheduled".
C) Ensure that status transitions are configured to prevent the update from "cannotcomplete" to "none'.
D) Define "cannot complete" as a pinned status for auto-dispatch services.

Solutions: