Exam Name: WGU Organizational Behavior (GTO1, C715)
Certification Provider: WGU
Corresponding Certification: WGU Certification
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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Motivation and Performance | - Goal setting and performance management - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) |
| Topic 2: Teams and Group Dynamics | - Team formation and development stages - Group decision-making and conflict resolution |
| Topic 3: Leadership and Management | - Leadership styles and theories - Power, influence, and authority |
| Topic 4: Foundations of Organizational Behavior | - Individual behavior in organizations - Definition and scope of organizational behavior - Work attitudes and job satisfaction |
| Topic 5: Organizational Structure and Culture | - Organizational design and structure types - Organizational culture and change |
| Topic 6: Ethics and Organizational Responsibility | - Corporate social responsibility - Ethical decision making in organizations |
| Topic 7: Communication and Decision Making | - Organizational communication processes - Decision-making models and biases |
| Topic 8: Human Resource and Workplace Behavior | - Performance evaluation and feedback systems - Recruitment, selection, and onboarding concepts |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
1. Which team type takes on many responsibilities of their former supervisors?
A) Cross-functional team
B) Virtual team
C) Self-managed work team
D) Problem-solving team
2. Which option defines organizational culture?
A) A human resources department program for recognizing diversity
B) A unique system of shared organizational meaning
C) A system of unique physical parameters that describes the organization
D) A method of stratifying the organization's target market
3. What are two of the three forces that play a particularly important role in sustaining an organization's culture?
A) Actions of top management and socialization process
B) Personal background of key employees and selection process
C) Actions of top management and employee education level
D) Personal background of key employees and socialization process
4. After physiological desires such as hunger, thirst, and shelter are met, the next level of desires becomes the basis for motivation. This is an example of which theory?
A) X and Y hierarchy
B) Bigelow's three factor theory
C) Maslow's hierarchy of needs
D) Two factor theory
5. What is a personal view of how one is supposed to act in a given group situation?
A) Role conflict
B) Role identity
C) Role perception
D) Role expectation
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |
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