Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design & Architecture | 20% | - IP Office platform selection and sizing - Small Community Network (SCN) design - Site topology, scalability, and capacity planning |
| Topic 2: Infrastructure Data Gathering | 15% | - Data network assessment and integration needs - Customer productivity and business requirements - Existing PBX, dial plan, and telecom infrastructure |
| Topic 3: IP Office Hardware & Components | 15% | - Power options and hardware compatibility - Control units and expansion modules - Interface cards and endpoint support |
| Topic 4: Telephony & Messaging Applications | 15% | - Meet-me conferencing and CCR reporting - One-X Portal and user applications - VoiceMail Pro and auto attendant |
| Topic 5: Maintenance & Troubleshooting | 10% | - Common issue resolution - Performance verification - Fault diagnosis and monitoring |
| Topic 6: Implementation & Configuration | 25% | - Licensing and feature activation - System setup, user and extension configuration - Call routing, ARS, trunk configuration |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Question 1
Which IP office application can be installed on the same server as CCR?
A. IP Office Voicemail Pro up to 16 voicemail ports
B. IP Office Voicemail Pro up to 20 voicemail ports
C. one-X Portal
D. IP Office Administration Suite
Question 2
A customer has requested that a plan be implemented to give their two sites complete resiliency.
Which option will accomplish this?
A. IP Office Resiliency License
B. IP Phones with backup call server
C. IP 500v2 with redundant processor
D. VoiceMail Pro with a backup server
Question 3
Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?
A. Advanced Summary Reporter
B. Historical Reporting Application
C. Call Detail Reporter
D. System Status Application
Question 4
A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed?
(Choose two.)
A. Primary Server IP Address configured on the secondary server
B. Secondary VoiceMail Pr Server installed on the network
C. Backup Server IP Address configured on IP Office
D. License for the secondary VoiceMail Pro Server
Question 5
What is the maximum number ISDN/PRI trunks that can be configured on a IP500 control unit has 12 DS30 modules configured?
A. 3
B. 6
C. 8
D. 4
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: B,C | Question 5 Answer: B |
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