Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3000-3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Installation and Configuration | - Deployment and administration
|
| Networking and Call Routing | - Voice networking configuration
|
| Customer Requirements Analysis | - Business and technical requirements gathering
|
| Maintenance and Troubleshooting | - Operational support and diagnostics
|
| IP Office Hardware | - Hardware components and interfaces
|
| SME Solution Design | - Designing Avaya SME communication solutions
|
| Applications and Messaging | - Communication applications deployment
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server. What must be set in the servers so that the recordings move from the voicemail server to the ContactStore server?
- A. IP Office must be in a SCN.
- B. The Workgroup name must be in each server.
- C. VoiceMail Pro must be part of the domain.
- D. The registry key is a string containing the name of the share.
Correct Answer: D 🗳️
A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?
- A. MAPI
- B. IMAP
- C. POP3
- D. HTTP
Correct Answer: B 🗳️
Which hunt group supports Forward Hunt Group Calls?
- A. Sequential
- B. Collective
- C. Collective Call Waiting
- D. Longest Waiting
Correct Answer: A 🗳️
The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.
- A. Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
- B. ''Agent1''cannot be used as a name for a CCR agent.
- C. Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
- D. Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
Correct Answer: C 🗳️
A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?
- A. Voicemail Pro with IMS
- B. Outcalling
- C. Message Manager
- D. Voicemail Pro with UMS
- E. Unified Messaging
Correct Answer: D 🗳️
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