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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which three values does Knowledge Advanced use to calculatewhether the answers returned have improved?
(Choose three.)

A) the total number of times the search has been made with the search string containing the title of the document
B) the number of cases linked to the top answer
C) the number of times documents were clicked on as a result after a particular answer
D) the number of times the "Is this answer helpful?" option has been selected as "Yes"
E) the total number of times documents were clicked on

2. In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?

A) 500
B) 1000
C) 100
D) 250

3. Which three statements are true about processing options in Web Services? (Choose three.)

A) SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.
B) SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.
C) FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.
D) SuppressExternalEvents = true andSuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.
E) FetchAllNames proprerty of GetProcessingOptions indicates tothe server that all NameID Types should include both Name and ID.
F) SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.

4. How is access to a Knowledge Advanced article or external document controlled for web users on the Customer Portal?

A) Profiles
B) Views
C) User groups
D) Console Roles

5. You notice that when a customer searches with the word "mobile", there are irrelevant answers showingunder
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)

A) Block irrelevant answers from learned links.
B) Remove irrelevant answers from manually related answers.
C) Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
D) Remove Related Answer Widget from the Customer Portal.
E) Delete irrelevant answers from sibling answers.

Solutions: