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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A consultant needs to load a large volume of data for a nonprofit.
Which two steps should the consultant take before the data loads to speed up the process?
Choose 2 answers

A) Recalculate Sharing Rules.
B) Add record owners to Role Hierarchy.
C) Defer Sharing Rule Calculation.
D) Disable related Apex classes in TDTM.

2. During requirements gathering with a nonprofit, the consultant discovers that the customer only works with individual contributors and volunteers (not companies or organizations). The consultant considers using Person Accounts with NPSP so that the customer can track its individual's as accounts. What is the best practice regarding Person Accounts?

A) Ensure that the Person Account record type is set as the default record type for the profile of the user who is converting the lead if the customer is planning to do lead conversion
B) Person Accounts should be tested in NPSP, and can be turned off if it does not work as intended
C) Ensure the Person Account record type is selected as the Household record type in NPSP Settings
D) Person Accounts were not designed to work with NPSP, and is not supported for use with NPSP

3. A nonprofit customer must conflict and store its clients' government-issued ID number. The consultant has set up a custom text field for the ID number. Which security solution should be used to protect this data?

A) Turn on two-factor authentication for the staff members who need to collect and use the government ID number field data
B) Restrict visibility by removing it from the page layout and utilizing role hierarchy to prevent users from accessing that field except for the staff who need to interact with the government ID data
C) Encrypt the government ID field with Classic Encryption for Custom Fields and grant View Encrypted Data permission only to those users who have to interact with the data
D) Set the org wide default on Contacts to Private so only the user who owns the Contact records can access it.

4. A nonprofit wants to convert from Legacy Recurring Donations to Enhanced Recurring Donations.
What are two considerations the nonprofit should take into account before making the switch?
Choose 2 answers

A) All existing integrations should be reviewed for compatibility.
B) Enhanced Recurring Donations introduces a new custom object.
C) An ETL tool is required to revert to Legacy Recurring Donations.
D) Reverting to Legacy Recurring Donations is unsupported.

5. A consultant began an implementation project with a nonprofit that is new to Salesforce. The nonprofit's leadership is hesitant to spend time at the beginning of the project on change management.
What are three reasons the consultant can share to emphasize the value and importance of governance?
Choose 3 answers

A) Delivery Speed
B) Compliance
C) Security
D) Cost savings
E) Technical Interoperability

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