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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A) User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
B) Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
C) User, Person Account, Billing Account, Service Account, Contacts, Assets.
D) User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets

2. Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?

A) Advance Rules
B) Compatibility Rules
C) Context Rules
D) Attribute Rules

3. An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

A) Top Order Item Scope
B) Account Scope
C) Downstream Order Item Scope
D) Order Item Scope

4. Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A) After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
B) Split the order into multiple order and group order items based on the service location
C) Use the CPQ multisite feature and group the service locations and create orders for each group
D) Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

5. Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

A) Use Cart Based APIs
B) Use Digital Commerce APIs
C) Use CPQAppHandler Methods
D) Use EPC APIs

Solutions: