[Dec-2021] EXIN ITIL ITILFND_V4 Exam Practice Dumps
2021 ITILFND_V4 Premium Files Test pdf - Free Dumps Collection
NEW QUESTION 33
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.
- A. CIs
- B. assets
- C. customers
- D. suppliers
Answer: A
NEW QUESTION 34
What is defined as any component that needs to be managed in order to deliver an IT service?
- A. An IT asset
- B. A configuration item (CI)
- C. An incident
- D. A service request
Answer: B
NEW QUESTION 35
Which statement about the steps to fulfill a service request is CORRECT?
- A. They should include incident handling
- B. They should be complex and detailed
- C. They should be brief and simple
- D. They should be well-known and proven
Answer: D
NEW QUESTION 36
Which guiding principle focuses on reducing costs and human errors?
- A. Optimize and automate
- B. Think and work holistically
- C. Collaborate and promote visibility
- D. Focus and value
Answer: A
NEW QUESTION 37
Which list includes information that would be collected when any incident is first logged?
- A. Unique reference number, incident priority, description of symptoms
- B. Unique reference number, escalation activity, incident priority
- C. Closure category, description of symptoms, resolution date and time
- D. Escalation activity, closure category, resolution date and time
Answer: A
NEW QUESTION 38
Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
- A. 1 and 2
- B. 3 and 4
- C. 2 and 3
- D. 1 and 4
Answer: D
NEW QUESTION 39
Which two statements about an organization's culture are CORRECT?
It is created from shared values based on how it carries out its work It is determined by the type of technology used to support services It should be based on the culture of prospective suppliers It should be based on the objectives of the organization
- A. 1 and 2
- B. 3 and 4
- C. 2 and 3
- D. 1 and 4
Answer: D
NEW QUESTION 40
Which statement BEST describes the value of the service transition stage to the business?
- A. It supports the creation of a catalogue of services?
- B. It ensures the production of more successful service designs
- C. It leads to gradual and continual improvement in service quality
- D. It results in higher volumes of successful change
Answer: D
NEW QUESTION 41
When should a full risk assessment and authorization be carried out for a standard change?
- A. When the procedure for the standard change is created
- B. When an emergency change is requested
- C. At least once a year
- D. Each time the standard change is implemented
Answer: A
NEW QUESTION 42
Which guiding principle considers customer and user experience?
- A. Collaborate and promote visibility
- B. Keep it simple and practical
- C. Start where you are
- D. Focus on value
Answer: D
NEW QUESTION 43
Which is the CORRECT description of an outcome?
- A. The result of carrying out an activity, following a process, or delivering an IT service
- B. The prediction of the future demand requirements for an activity, process or IT service
- C. The design and development of the activities that make up a process or IT service
- D. The inputs that trigger an action for an activity, process or IT service
Answer: A
NEW QUESTION 44
What are 'engage', `plan' and `improve' examples of?
- A. Service value chain activities
- B. Change control
- C. Service value chain inputs
- D. Service level management
Answer: A
NEW QUESTION 45
Which practice has a purpose that includes ensuring that risks have been properly assessed?
- A. Problem management
- B. Service level management
- C. Service configuration management
- D. Change control
Answer: D
NEW QUESTION 46
Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?
- A. Only add controls and metrics when they are needed
- B. Only add controls and metrics that are required for compliance
- C. Design controls and metrics first, then remove those not adding value
- D. Design controls and metrics and add them individually until all are implemented
Answer: C
NEW QUESTION 47
Which statement about Service Asset and Configuration Management (SACM) is FALSE?
- A. Configuration baselines and versions are produced by SACM
- B. SACM maintains an accurate and complete configuration management system (CMS)
- C. The scope of SACM includes management of the complete lifecycle of every configuration item (CI)
- D. All changes to Cis are authorized by SACM
Answer: A
NEW QUESTION 48
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