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PRINCE2 Practitioner certification exam is divided into two parts: the Foundation exam and the Practitioner exam. The Foundation exam tests candidates’ knowledge of the PRINCE2 methodology, while the Practitioner exam tests candidates’ ability to apply the methodology in practice. Candidates must pass the Foundation exam before they can take the Practitioner exam.
NEW QUESTION # 161
Which 2 alternative actions apply to the proposed Senior Supplier for this project?
- A. Replace with 'Director of Facilities' because he supports the initiative and has many ideas about how to improve the service.
- B. Add 'Director of Facilities' because he is responsible for the design of the future organization, processes, systems and operation models for Facilities.
- C. Add 'Hardware Manager' because he provides computer hardware to all business functions and will be impacted by the outcome.
- D. Retain because she is responsible for the design of the future Information Technology organization and working practices.
- E. Remove because she only represents the Information Technology Division.
Answer: B,D
NEW QUESTION # 162
Project Scenario - Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver "capability to provide health and safety training", including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will be delivered by ABC Company's development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company's IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company's document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.
End of the additional information.
INITIATING A PROJECT
Here are three statements that were considered by the project management team during the 'initiating a project' process.
As part of which activity (A-F) should they FIRST be considered?
Choose only one activity for each statement. Each activity can be used once, more than once, or not at all.
Answer:
Explanation:
Explanation
NEW QUESTION # 163
Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of
£2k. The Marketing department believes that sending a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
20% discount for all repeat customers - not cost-effective and very short term
A promotional calendar as a free Christmas gift - would target current and prospective customers and
the benefits would last into a second year
A series of television and press advertisements was too expensive
A direct mail shot to all customers - benefit would be short term
Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Which 2 statements should be recorded under the Costs heading?
- A. 10 further orders with an average profit of £2k will deliver a benefit of £20k in the first year.
- B. Project costs are estimated to be a total of £26.5k.
- C. The MNO marketing budget this year is £120k.
- D. The new company logo is estimated to cost £4k.
- E. The project will be funded from the business marketing budget
Answer: B,E
NEW QUESTION # 164
Scenario
Additional Information
Chief Executive Officer (CEO): He started the company 25 years ago and knows his job very well. He injured his leg two years ago which has restricted his visits to the engineering area. As CEO he has an overall perspective of the business strategic requirements and the authority to commit resources as required.
Marketing Director: She has been with the company for three years, following a successful career with a publicity company. She has the ability to represent the needs of the business, particularly as this is a marketing project. She has the authority to commit the annual business marketing budget, from which the project will be funded, as she sees appropriate. She will be responsible for monitoring the expected benefits of the calendar, in particular the improvement of the company's image.
Engineering Manager: He has been responsible for many engineering innovations in the company and is still as keen and energetic as the day he started. VVhilst he will not be part of the project team, his staff will feature in the photos for the promotional calendar.
Central Records: This group of five staff looks after all company records and document control. They now maintain all project files.
Bright Lights: This is the local office supplies company. It supplies all the stationery and office equipment needs of the company and will supply the stationery for this project.
Portraits ltd: This is a professional photographic company with a number of excellent photographers and a history of successful work. This company has been selected to take the photos for the company calendar.
It has yet be decided which of the photographers to use.
Which 2 statements explain why the Purchasing Manager should be appointed as a Senior Supplier for this project?
- A. He was an engineer and worked in that area before taking up his current position.
- B. He is responsible for the performance of supplier contracts.
- C. He is not appropriate for the role of Executive or Senior User.
- D. He is responsible for the organization's procurement activates.
- E. He can influence the external supplier's Business Case.
Answer: B,D
NEW QUESTION # 165
Which 2 statements should be recorded under the Timescale heading?
- A. The expected benefits will be calculated over 10 years from completion of the project.
- B. The expected benefits should start to be realized as soon as the outsourced services become operational at the end of stage 4.
- C. If more MFH divisions are added to the scope of the services to be outsourced, the project timescale will be extended and the realization of benefits will be delayed.
- D. The transfer of equipment and staff is estimated to take six weeks.
- E. The contract with the selected service provider will be agreed during stage 3.
Answer: A,E
NEW QUESTION # 166
The project is at the start of stage 3, and there will be six teams working on product delivery. In order to exercise control, the project manager has asked each team to submit a detailed team plan for approval. The external team manager for the 'e-learning course' has agreed to submit a summary to the project manager, but will submit the detailed team plan to the senior supplier to review and approve.
Is the team manager's response appropriate, and why?
- A. Yes, because team plans are mandatory on a project of this size and complexity.
- B. No, because the team plan must be submitted to project assurance to check it is viable.
- C. Yes, because a supplier may want to keep the details of the specialist work confidential.
- D. No, because the project manager needs detailed plans to manage the work of several teams.
Answer: D
NEW QUESTION # 167
If the Project Board are too busy to authorize all change requests themselves they can appoint?
- A. A Change Budget
- B. A Change Committee
- C. A Change Authority
- D. A Change Board
Answer: B
NEW QUESTION # 168
Column 1 is a list of entries from the Daily Log that occurred during stage 4 in the Controlling a Stage process. For each entry in Column 1, select the first management product from Column 2 that should have been updated, or created, as a result of the entry. Each selection from Column 2 can be used once, more than once or not at all.
Drop down the right answer from column 1 to column 2.
Answer:
Explanation:
Explanation
NEW QUESTION # 169
Extract from the Project Product Description (with errors)
Which 2 statements apply to the Composition section?
- A. Amend entry 2 to 'Selected paper'.
- B. Delete entry 3 because this is NOT a major product to be delivered by this project.
- C. Add 'Calendars distributed to customers'.
- D. Move entry 6 to Derivation because this product already exists.
- E. Delete entry 7 because these will be produced by the photographer.
Answer: A,B
NEW QUESTION # 170
Project Scenario - Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver "capability to provide health and safety training", including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will be delivered by ABC Company's development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company's IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company's document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.
End of the additional information.
The Health and Safety Training Project is closing as planned. According to the contract terms, suppliers must submit all invoices within one week of project closure. The project manager will issue a project closure notification informing all suppliers of this invoicing deadline as part of the 'recommended project closure' activity.
Is this appropriate, and why?
- A. No, because the project board should issue a project closure notification as part of the 'directing a project' process.
- B. No, because the project manager should notify stakeholders using the approved project closure notification.
- C. Yes, because a project closure notification should be sent to suppliers as part of the 'closing project' process.
- D. Yes, because the project board should approve the project closure notification drafted by the project manager.
Answer: C
NEW QUESTION # 171
Scenario
Additional Information
Chief Executive Officer (CEO): He started the company 25 years ago and knows his job very well. He injured his leg two years ago which has restricted his visits to the engineering area. As CEO he has an overall perspective of the business strategic requirements and the authority to commit resources as required.
Marketing Director: She has been with the company for three years, following a successful career with a publicity company. She has the ability to represent the needs of the business, particularly as this is a marketing project. She has the authority to commit the annual business marketing budget, from which the project will be funded, as she sees appropriate. She will be responsible for monitoring the expected benefits of the calendar, in particular the improvement of the company's image.
Engineering Manager: He has been responsible for many engineering innovations in the company and is still as keen and energetic as the day he started. VVhilst he will not be part of the project team, his staff will feature in the photos for the promotional calendar.
Central Records: This group of five staff looks after all company records and document control. They now maintain all project files.
Bright Lights: This is the local office supplies company. It supplies all the stationery and office equipment needs of the company and will supply the stationery for this project.
Portraits ltd: This is a professional photographic company with a number of excellent photographers and a history of successful work. This company has been selected to take the photos for the company calendar. It has yet to be decided which of the photographers to use.
Which 2 statements explain why Central Records should be appointed as Project Support for this project?
- A. They perform a quality assurance function across all projects.
- B. They will ensure compliance with all company policies and procedures.
- C. They control the receipt, identification, versions, storage and issue of all project products within the company's projects.
- D. They have knowledge of the organizational standards that will be applicable to the project.
- E. They already exist within the organization and have been with the company for many years.
Answer: C,D
NEW QUESTION # 172
At the end of stage 2, an external consultant responsible for developing the 'e-learning course', was appointed to the project board as a senior supplier. The stage 3 plan identifies the consultant as a reviewer of the
'e-learning course'. When preparing for a quality review of the 'e-learning course', the consultant found 15 possible errors. The consultant then documented these possible errors in the quality register.
Is this an appropriate activity when preparing for a quality review, and why?
- A. No, because possible errors that are found when preparing for a quality review should be documented on a question list.
- B. Yes, because the quality reviewers should update the quality register as quality review activities are completed.
- C. Yes, because each team manager should update the quality register as quality review activities are completed.
- D. No, because the senior supplier should not be identified as a reviewer as part of the quality review technique.
Answer: B
NEW QUESTION # 173
There is no Project Brief. How can there be a common understanding of the desired outcomes for the prepared calendar pack?
- A. The simple Project Initiation Documentation contains the Quality Management Strategy. This contains details of the acceptance criteria for this project.
- B. The simple Project Initiation Documentation contains the project definition.
- C. The Project Brief should have been produced and approved before the project progressed into the initiation stage.
Answer: B
NEW QUESTION # 174
Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of
£2k. The Marketing department believes that sending a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
* 20% discount for all repeat customers - not cost-effective and very short term
* A promotional calendar as a free Christmas gift - would target current and prospective customers and the benefits would last into a second year
* A series of television and press advertisements was too expensive
* A direct mail shot to all customers - benefit would be short term
* Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Using the Project Scenario and the additional Information provided for this question In the Scenario Booklet, answer the following question.
Which 2 statements should be recorded under the Business options heading?
- A. Use a professional photographer to create the photographs for the calendar.
- B. Produce a promotional calendar as a free Christmas gift to current and prospective customers.
- C. Outsource the creation of the calendar to a professional marketing company.
- D. Do nothing.
- E. Create the photographs for the calendar internally.
Answer: B,D
NEW QUESTION # 175
There are two time driven controls in PRINCE2, which are they?
- A. Highlight and Lessons Reports
- B. Highlight and End Stage Reports
- C. Highlight and Checkpoint Reports
- D. Checkpoint and End Project Reports
Answer: C
NEW QUESTION # 176
A new Training Delivery Manager is being recruited to replace the current manager in six month's time. The new Training Delivery Manager will need to review the 'classroom-based training materials' before they are finalized. As a result, the Chief Executive Officer (CEO), who is not part of the project management team, has stated that the project's duration should be at least seven months. Any deviations from this timescale must be escalated to the CEO.
Is this an appropriate application of the 'manage by exception' principle, and why?
- A. Yes, because a project time constraint should be set to meet ABC Company's business objectives.
- B. No, because completing the project earlier than expected should not be reported as an exception.
- C. Yes, because the CEO should be responsible for resolving exceptions throughout the project.
- D. No, because the executive should set time tolerances for the Health and Safety Training Project.
Answer: B
NEW QUESTION # 177
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