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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Has commercial attribute called "access Type" on the internet offers with two values, namely DSL and Fiber. UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the "access type" value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?

A) 1:M
B) M:1
C) 1:1
D) M:M

2. Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A) Create a churn trend app from a template in CRM analytics to identify customer likely to churn
B) Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
C) Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
D) Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

3. An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A) Service Account
B) Subscription
C) Service Entitlement
D) Contract Line Item

4. ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A) Coordinate migration readiness across regions and execute migration all at once to ensure consistency
B) Do not migrate legacy assets and leverage external objects within salesforce to access them
C) Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
D) Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.

5. What are the 3 keys inputs used by order management to determine the output of MACD order.

A) Quote and quote line items records
B) Fulfillment request and fulfillment request line records
C) Assets and inventory item records
D) Commercial and technical product configurations
E) Order and order item details

Solutions: